17
Key Issue
DolphinEnergy’sPerspective
KeyPerformance Indicators
GoodGovernance,
Management and
Integrity
Maintaining integrity and trust is themost fundamental success
factor inmaintaining “social” license to operate. It requires
increasingly higher levels of engagement, transparency,
performance and accountability.
•
Number of regulatory incidents
•
Number of ethical incidents
•
Percentage of independent directors
•
Level of GRI-based reporting
•
Number of stakeholder groups assessing report
Providing
Cleaner Energy
andOptimizing
Byproducts
DolphinEnergy is a leading and reliable supplier of cleaner
energy, a unique energy initiative that brings together three
countries –Qatar, Kuwait, andOman – to helpmeet the energy
needs of theKuwait andOman. DolphinEnergy is the first and
only international gas network in the region.
•
Export of LeanGas
•
Condensate
•
Propane
•
Butane
•
Ethane
•
Sulphur
MeetingCustomer
Expectations
DolphinEnergy understands that its customers rely on it for a
reliable supply of gas, and havemillions of customerswho rely
on them.
•
Number of unplanned supply disruptions to customers
•
Customer satisfaction index
EnsuringEfficient
Operations
Ensuring efficient operations is the best way of meeting
customer expectationswhileminimizing environmental impacts.
•
TRFDowntime
•
Availability of the facilities due to non operational
shortfalls
•
Ratio of correctivemaintenance to preventative
maintenance - Ras Laffan
•
Correctivemaintenance as a percentage of total -
Taweelah
CreatingEconomic
Opportunity
DolphinEnergy supports the development of substantial long
termnew industries throughout the region andwill create
sustainablewealth, economic growth and employment
opportunities for the citizens of the region far into the future
•
Net SalesRevenues
•
Amount paid to human resources
•
Amount spent on local contracting
Minimizing
Environmental
Impacts
DolphinEnergy is committed to protecting the environment and
minimizing its impacts on climate change
•
Flaring –total volume flared
•
Flaring - percentage of available gas for sale
•
NOx emissions
•
SOx emissions
•
CO2 equivalent GHG emissions
Community
Engagement and
OptimizingSocial
Impacts
DolphinEnergy is committed to engaging and supporting the
development of the communities affected by its operations,
and tomaintaining safe operations. DolphinEnergy aims to
contribute to the overall development of Kuwait andQatar society.
•
Number of local community engagements
•
Percentage pre-tax profit invested in community
BeingEmployer of
Choice
DolphinEnergy aims to be the employer of choice for top
talent, offeringworld-class human resource programs, excellent
opportunities, a strong team environment, and respectful
engagement and dialogue. DolphinEnergy is committed
to significantly exceedingnational targets for providing
opportunities to locals.
•
%Qatarization/Emiratization
•
%of Female (employees; management)
•
Unplanned employee turnover
•
%Absenteeism
•
Employee satisfaction index
•
Employee satisfactionwith engagement
•
%employees having performance review
•
GraduateAssociate andYouth internships offered
EnsuringSafe
Operations
The safety of employees, contractors, communities and
ecosystems is of paramount importance.
•
TRIR for employees, contractors, and combined
•
LTIR for employees, contractors, and combined
•
Fatalities
Contractor and
Supplier Relations
andPractices
DolphinEnergy’s concern for integrity, safety, worker rights, and
the highest standards of performance extend to its contractors
and supply chains
•
# of reviews and checks for contractor compliance
•
# of contractor integrity breaches
