15
Stakeholder
Methodsof Engagement
Stakeholder Priorities DolphinEnergy’sResponse
Clients/customers
Primarily power providerswho purchaseDolphin
Energy gas, and in turnmeet water and electricity
production requirements and support ongoing
regional economic and industrial development.
They areAbuDhabiWater andElectricity
Company (ADWEC), Dubai SupplyAuthority
(DUSUP), OmanOil Company (OOC), Sharjah
ElectricityWaterAuthority (SEWA), Federal
Electricity andWaterAuthority (FEWA), andRas
Al Khaimah (RAK). Hydrocarbon liquids and
sulphur are also soldon the international spot
market throughTasweeq
•
Ongoing operations
engagement
•
Regularmeetings to
review operational
performance
•
Feedback through follow
up servicing and ongoing
sales engagement
•
Reliable gas and liquids
supply
•
Product quality
•
Quality, timeliness, reliability
of by-products
•
Regular dialoguewith
customers
Regulators
Authoritieswhose decisions influence operations,
primarily theMinistry of Environment andWater,
EnvironmentAgency -AbuDhabi (EAD), Qatar
Ministry of Environment (MoE), Ras LaffanCity
(RLC), Environment andProtectedAreasAgency
(EPAA) Sharjah
,
Environment Protection and
DevelopmentAuthority (EPDA)-
RasAl Khaimah
(RAK), Environment Protection andDevelopment
Department (EPDD), FujairahMunicipality,
Ministry of Labor, andAbuDhabi Accountability
Authority
•
Regular reporting
•
Inspections
•
Meetings andworkshops
•
Compliancewith
government regulations
•
Support to their initiatives
whereapplicable
•
Maintain closeworking
relationshipwith regulators
and assessment of any
new regulations
•
Routine reporting
of environmental
management and timely
notification of significant
incidents
•
Regular interfacewith
regulators on collective
initiatives
Suppliers/contractors
EngineeringProcurement andConstruction (EPC)
andD&B contractors, supply vendors and service
providers based inQatar, Kuwait, MiddleEast and
internationally
•
Bidding and tendering
•
Collaboration and
monitoring of delivery
•
Regular feedback
surveys
•
Visits to suppliers
•
Quarterlymeetings held
betweenQHSE&S and
contractors
•
Fair contract bidding/award
process
•
On-time payment
•
Consistent business
dealings
•
Open and transparent
communication
•
Implemented aP&C
management system
to ensure the bidding,
evaluation andaward
processes followDolphin
approved policies and
procedures, aswell as
industry best practice
and are in linewith
international protocols
(e.g. IBRD, USAID)
Lenders and insurers
Banks and other institutions such as the
International FinanceCorporation (IFC)
•
Loan covenants
•
Routine reporting
•
Periodicmeetings
•
Investment security
•
Asset protection
•
Reputational risk
•
Repayment
•
Compliancewith
international laws and
agreements
•
Cooperation in a
transparent manner inall
inquiries and duediligence
Contracted staff
Catering and general services office staff, most of
whom are contracted through specialist service
providers
•
Via service providers
•
Directly through trainings
including orientation
training and health and
safety training
•
Directly through on-site
work-related activities
•
Adequateworking
conditions and livingwage
•
Respect for all
internationally accepted
human rights
•
Safeworking conditions
•
Routine inspection
of worker camps and
discussionswithworkers
regarding their welfareand
conditions.
Adjacent communities
Communities located alongside facilities or
pipelines
•
Community engagement
meetings
•
Through those
employeeswhose
families live in the local
communities
•
Safety of operations
•
Minimal environmental
impacts
•
Creation of jobs and
economic opportunities
•
Contributing to community
social development
•
Local human resource
development
•
Transparent and ongoing
community engagement
•
Implemented community
liaison officer to improve
communication
•
UndertookEnvironmental
andSocial Impact
Assessments (ESIAs) in
early planning stages
•
Member of RLIC
CommunityOutreach
Programme
