82
DOLPHINENERGY
SUSTAINABILITYREPORT2015
C –StakeholderMapping
Appendix
Our Stakeholders:
Wevalue thembecause they:
Theyexpect DolphinEnergy to:
Weengage themvia:
Employees&Contract Staff
Over 1,000 full-timeemployees
basedbetweenQatar and the
UnitedArabEmirates
Provide theknowledgeandexpertise
tooperateandmanageour plant,
pipelines, andactivities
Determineour productivity, level
of innovationand integrity
Are themainassetsof the
company,without themwe
cannot runour business
Providepunctual, competitive
financial compensationandexcellent
qualityof living
Take stronghealthand safety
precautions
Ensureemergencyandurgency
preparedness
Enhancehuman resources capacity
Retainaprofessional and skillful
workforce
Adhere to, andprotect, all basic
international human rights for all
employees, staff, contractors, and
serviceproviders
Createadiverseand inclusive
workforce
Employ technologyanddevelop
processes that enableemployees
toexcel
Provide support for career
development andopportunities for
advancement
Annual CEOmeetingand
quarterly forums
Performanceappraisals
Employee satisfaction surveys
Grievance system
Engagement surveys, feedback/
suggestion systems
Internal newsletters
Recognitionandawardsprogram
Compensationandbenefits
Companypolicies andproject
management system
Training,workshops, and
business travel
Technological support
Exit interviews
DolphinEnergyBusinessPlan
Compliancehotline
Volunteeringopportunities
HSE&SWatchprogramme
Development and career
enhancement plans
Corporateevents
Shareholders
DolphinEnergy’s shareholders
include theAbuDhabi Government’s
investment arm, theMubadala
DevelopmentCompany (51%
ownership), France-basedTotal,
andUS-basedOccidental
PetroleumCompany (Oxy), both
with24.5%ownership
Provide the capital necessary
for sustainablegrowth
Adviseona strategic level
Provideexpertiseandguidance
as required
Authorizeprojects and transactions
Achieveoperational and
financial targets
Builda trustworthy reputation
Operatewith complete integrity,
accountability, and transparency
Maintain reliableandefficient
operations andproducts
Employ strong risk-management
processes andensurebusiness
continuity
Enhanceperformanceandbroader
impact through sustainability
management process
Provide timelyfinancial and
operational reports
Conduct regular economic
performanceanalysis and
benchmarkingagainst industrypeers
Operateas safelyaspossible
Representationon theBoard
ofDirectors and its advisory
committees, including regular
boardmeetings
Representationandactive
involvement asmembers /
secondees throughout
theorganization
Monthly, quarterlyand
semi-annual reports
Reportingon companyperformance
viaannual sustainability reporting
Media relations activities
Annual budget reviewandapproval
Clients&Customers
Primarilypower providerswho
purchaseDolphinEnergy’sgas in
order tomeetwater andelectricity
production requirements, and to
support regional economicand
industrial development, aswell as
companieswhopurchaseDolphin
Energy’sby-products
Provideoutlets for thegas and
by-productsproducedandprocured
from thirdparties
Ensureyear-on-year financial
stabilityandopportunities for
development and improvement
Dependon the continued success
ofDolphinEnergy
Maintain reliableandefficient
operations andhigh-quality
products at acceptableprices
Provide cleaner energy
Provideexcellent customer service
which is easilyaccessible, timely,
and reliable
Possess a clear business
continuity strategy
Meet the increasinggasneeds
of customers
CommunicateHSEperformance
andmanagement approach
Availability, reliabilityof delivery
and fulfillment of agreements
Ongoingengagement /coordination
throughoperations
Regularmeetings to reviewproduct
and service
Customer SatisfactionSurveys
Annual SustainabilityReports
Feedback through followup
servicingandongoing sales
engagement
Companynewsletter (Dolphinsight)
Media relations activities
CustomerCareSystem (customers
mayfile complaintsdirectlywith
DolphinEnergy’sCEO)
GRI
G4-26, G4-27
