Sustainability E-Report 2013 English - page 56

Our Stakeholders:
We value thembecause they:
TheyexpectDolphinEnergy to:
We engage them via:
Employees andContract Staff
Over 1,200 full-time
employees based
betweenQatar
and theUnited
ArabEmirates
Provide the expertise tooperate
andmanage our plant, pipelines,
and activities
Determine our productivity,
level of innovation and integrity
Are themain assets of the
company; without them
we cannot runour business
Provide competitive financial
compensation and excellent
quality of living
Take strong health and
safety precautions
Ensure emergency and
urgency preparedness
Enhance human
resources capacity
Retain aprofessional and
skillful workforce
Adhere to, andprotect,
all basic international
human rights for all
employees, staff, contractors,
and serviceproviders
Create adiverse and
inclusiveworkforce
Regularmeetings
Performance appraisals
Employee satisfaction surveys
Grievance system
Feedback/suggestion systems
Internal newsletters
Recognition and
awards program
Routine inspection
of worker accommodation
anddiscussionswith
workers regarding their
welfare and conditions
Shareholders
DolphinEnergy’s
shareholders include
theAbuDhabi
Government’s
investment arm,
theMubadala
Development
Company
(51%ownership),
France-basedTotal,
andUS-based
Occidental
PetroleumCompany
(Oxy), bothwith
24.5%ownership
Provide the capital necessary
for sustainable growth
Advise on a strategic level
Provide expertise andguidance
as required
Achieve operational and
financial targets
Build a trustworthy reputation
Operatewith complete
integrity, accountability,
and transparency
Maintain reliable and efficient
operations andproducts
Employ strong risk-
management processes
Representationon theBoard
of Directors and its advisory
committees, including regular
Boardmeetings
Enhanceperformance
andbroader impact
through sustainability
management process
Representation and active
involvement asmembers /
secondees throughout the
organization
Monthly, quarterly and
semiannual reports
Reportingon company
performance via annual
sustainability reporting
Media relations activities
Clients andCustomers
Primarily power
providerswho
purchaseDolphin
Energy’s gas in
order tomeet water
and electricity
production
requirements,
and to support
regional economic
and industrial
development
Provide outlets for the gas produced
andprocured from thirdparties
Ensure year-on-year financial stability
andopportunities for development
and improvement
Dependon the continued success
of DolphinEnergy
Maintain reliable and efficient
operations andproducts
at acceptableprices
Provide cleaner energy
Provide excellent customer
servicewhich is easily
accessible, timely, and reliable
Ongoing engagement
throughoperations
Regularmeetings to review
product and service
Customer SatisfactionSurveys
Annual SustainabilityReports
Feedback through follow-
up servicing andongoing
sales engagement
Quarterly customer-
focusedpublications
Media relations activities
Internal newsletters
AppendixC:
StakeholderMapping
54
1...,46,47,48,49,50,51,52,53,54,55 57,58,59,60,61,62,63,64
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